Shipping policy
Shipping Policy for Arayal Online Store
At Arayal, we are committed to delivering your orders promptly and securely. Our shipping policy outlines the key details of how we process and deliver your purchases.
1. Shipping Destinations
We currently ship across India and offer select international shipping to certain countries.
If your location is not listed during checkout, please contact our customer support for assistance.
2. Shipping Charges
Domestic Orders: Free
International Orders:
Shipping charges vary based on the destination and will be calculated during checkout. Additional customs or import duties may apply and are the responsibility of the buyer.
3. Shipping Timeframes
Order Processing:
Orders are typically processed within 1-2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Timelines:
Domestic Orders: 3-7 business days depending on the destination.
International Orders: 10-15 business days based on location.
Note: Delivery times are estimates and may vary due to unforeseen circumstances like weather, logistical delays, or public holidays.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and instructions to track your package.
5. Failed Deliveries
If delivery is unsuccessful due to an incorrect address or unavailability of the recipient, our courier partner will attempt a second delivery.
If the package is returned to us after multiple failed attempts, we will contact you to arrange for re-shipment (additional charges may apply).
6. Damaged or Missing Items
If your package arrives damaged or incomplete, please contact us within 48 hours of delivery with photos of the package and contents.
We will work to resolve the issue with a replacement, refund, or repair based on the situation.
7. Contact Us
For any shipping-related inquiries, please reach out to our support team:
Email: connect@inmoksha.in
Phone: +91-9745630095
Hours: Monday to Saturday, 9:00 AM - 6:00 PM (IST)
We appreciate your trust in Arayal and strive to ensure a smooth shopping experience. Thank you for choosing us!